Spares
Features
- Region wide coverage
- Multimillion dollars spares inventory
- End to End Logistics responsibility
- Back-to-back with suppliers / vendors
- Coordination of Third party vendors
- Provision of Software upgrades and license
Benefits
- Opportunity cost of capex
- Avert risk of Obsolescence
- Save Opex costs of Systems / people / locations
People
Features
- Activity based call management
- In-country pool of talent (89 CCIEs)
- Central point of Client Management
- Single Point of Accountability
- Round the clock access to technical skills
- Wide breadth of technical on job experience
Benefits
- Cost savings on gaining, training and retaining talents
- Geographical coverage
- Breadth of expertise
- Immediate local support
- Savings on travel costs
Processes
Features
- ITIL-aligned processes
- Escalation Management
- Service Delivery Management
- Resource Management
- Incident Management
- Uniform processes across the regionSystems
Benefits
- Peace of mind with service level mgt
- Resource costs
- Coordination and management of third parties
- Time and Cost of logistics
Systems
Features
- CRM Systems
- Back end IT Systems
- Online Portal
- SLA Parameters System
Benefits
- System licensing and Maintenance costs
- SLA data and systems to share data with Internal clients
- Online visibility and tracking
- Time & effort to monitor and report on SLAs
